General

The following terms and conditions are accepted by both you as the Buyer and The Irish Institute of NLP as the Seller and use of the Site constitutes your agreement to follow and be bound by these terms, which may at any time be altered or amended. Your use at any time thereafter constitutes your agreement to be bound by the Terms as amended.

Please read these Terms carefully before using our Website. Using our Website indicates that you accept these Terms regardless of whether or not you choose to register with us. If you do not accept these Terms, you must cease use of this Website immediately. These Terms are a contract between us and you may wish to print a copy for future reference. For the avoidance of doubt, please note that each time you access this Website (for whatever reason), you will be deemed to have accepted these Terms.

We may revise these Terms at any time by updating this posting. You should therefore check this Website from time to time to review the then current Terms to ensure that you are at all times fully aware of our current Terms. Any changes are effective immediately upon posting to the Website.

Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

Use of Website and Registration

To be eligible to purchase goods on this Website you hereby represent and warrant that you will:

• register to use the Website and;
• be the holder of a valid debit/credit card and;
• be 18 years of age or older.

Further, you hereby represent and warrant that the personal information, which you are required to provide when you register as a customer is true, accurate and current in all respects. It is your responsibility to inform us of any changes to that information (including your e-mail address) by contacting us atinfo@nlp.ieor calling us on  00 353 1 4902923, our business hours are 9.00am to 5.30pm Monday through Friday.

We do not permit the following:

• Any other person sharing your user name and password; or
• Access through a single name and password being made available to multiple users on a network; or
• Impersonation of any other person or entity or to use a false name or a name that you are not authorised to use.

You are responsible for all use of the Website made by you and for preventing unauthorised use of your user name and password. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your user name and password, please notify us immediately.

Without limiting our other remedies, we may immediately issue a warning, suspend or terminate your use or access to this Website and refuse to provide our services to you without notice to you: (a) if you breach any of these Terms or warranties or any documents incorporated by reference or; (b) if we are unable to verify or authenticate any information that you provide to us during the course of any applicable registration or; (c) if we believe that your actions may cause legal liability for you, our users (registered or otherwise) or us.

Booking an event
To book a place on an event with The Irish Institute of NLP we need some information from you that will be held in the strictest confidence. It is important that you READ IN FULL, fill in, sign complete the on line booking process. This is a prerequisite for being accepted on to the course.

Step 1: Fill out the form , reading each statement and question in full. Only check the box if you understand the statements presented. Select Y for Yes and N for No.

Step 2: Make your online payment via the methods offered or alternatively you can phone in your payment or mail us your deposit or full amount by cheque, by credit card , Bank draft, Bank transfer or postal order.

Bookings are to be made payable to:

"THE IRISH INSTITUTE OF NLP" 84 Sundrive Road, Kimmage, Dublin 12, Ireland.

If you would prefer to do this over the phone you can do so by calling +353-1-4902923

A number of courses have a predetermined qualification criteria which must be met before being accepted onto them.

This criteria is clearly stated in the course descriptions.

Therefore all bookings undergo a screening process and payment in part or full does not automatically guarantee acceptance on to an course or seminar.

In the unlikely event that we are not in a position to offer you a place on a particular course, you will be notified within a number of days and your will be issued a full refund.

The Irish Institute of NLP is Licensed to deliver NLP Certification Courses through The Society of NLP.

This process requires that entry to the course requires the signing of The Licensing Agreement as issued by The Society of NLP.

Failure to accept these terms means exclusion from the course.

Recording in any form of any and all events is strictly prohibited.

Training with The Irish Institute of NLP does not constitute certification or licensure in psychotherapy, hypnotherapy or counselling and will not claim so.

If you are currently taking any medications or if you suffer from Asthma, Bronchitis, Clinical Depression, Epilipsy or a Heart Condition, it is a requirement that you let us know and provide us with details.

By signing and completing the on line booking form or making a payment for a course you are informing us that you are of sound mental and physical condition and you accept that your chosen seminar or product is not a substitute for proper medical or psychological treatment and agree to undertake this course for educational purposes only.

Placing an Order
You can make online or telephone payments using major credit and debit cards. You also have the option of making payment through Paypal or by debit or credit card through payment gateway Realex. You do not need an account set up to pay through Paypal. We also accept bank transfers, cheques and postal orders. All payments must be made in Euros.

Orders are processed during daytime business hours, Monday through Friday 9.00am to 5.30pm . Weekend, bank holiday, national holiday and evening orders are processed the following business day.

You place your order by clicking on the submit order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

Once you have placed your order, we will send to you an acknowledgement email detailing the Goods that you have ordered, a payment reference and the value of your order which will be debited from your credit/debit card.

Unless we have notified you that we are not able to accept your order or you have cancelled your order in accordance with the Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us will take place at the time and date that we notify you by e-mail that we have despatched the Goods ordered by you. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

To support a greener environment you will be sent a VAT invoice by email to the email address you provided once your order is confirmed. If you would also like a hard copy invoice we would be happy to include one with your order.  This invoice also acts as a VAT receipt.

Non-acceptance of an order may be as a result of one of the following:

The product you ordered being unavailable from stock or,
Our inability to obtain authorisation for your payment or,
The identification of a pricing or product description error or,
You not meeting the eligibility to order criteria set out in these Terms.

If we are unable to fulfil your order following our order acknowledgement (i.e. in relation to any non-acceptance of an order), we will contact you by email or telephone to advise you of this as soon as possible. You will be given a full refund of what you have paid in relation to any such non-fulfilled order.

The postage and packing charge includes 1 delivery, either to you or your recipient.

Payment
We are currently reconfiguring our website and can only accept PayPal. We will be accecpting Visa, Laser and Mastercard by June 01 2011.or you can pay using your PayPal Account online. We also accept cheques, postal orders or bank transfers. All payments must be made in Euros.

Currency
The default currency on our site is Euro (€). We offer currency conversion in Sterling or Euro. The currency conversion is given as an indication of the price in your chosen currency. The actual amount depends upon international currency rates on the day and on your particular credit card company's procedures.

All transactions are conducted in Euro and billed to your account at the appropriate conversion rate used by your credit card company.

Prices
The prices on this website are published on the basis of costs at the time of issue and are subject to alteration without prior notice. All prices are inclusive of VAT where applicable, however we provide a breakdown of charges at checkout.

Cancellation & Returns
We are sure you will be very happy with your order. If, however, you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund or exchange, within 7 days of delivery (21 days for addresses outside Ireland).  Please ensure that any item you have purchased is returned to us in its original condition, and in its original packaging. Simply contact us in advance and we will guide you through the appropriate steps to take before sending the goods back to us.

Upon receipt of the returned item we will either issue a refund, an exchange or a credit note.  Where a refund is issued, we aim to make the refund within thirty days. Refunds will be made in the same form as the original payment or by cheque.

Goods on special offer or given free as part of a promotion cannot be exchanged or refunded.

Damaged or faulty goodsAll orders dispatched from our premises undergo a quality control check before release, and are therefore deemed to be in perfect condition at the point of dispatch. If, however, the goods arrive at their destination damaged or faulty you should contact us immediately and we will advise you to return the goods to us.  Upon receipt of the goods, we will inspect them.  Once we are satisfied they are faulty or damaged we will issue either a replacement item or a full refund for the item.  All refunds will be made in the same form as the original payment or by cheque, within thirty days of our approval.


Limitation as to Damages
The Company shall not in any way be responsible for any personal injury or damage to property howsoever caused.

Description of Goods
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. However, although we aim to keep the Site as up to date as possible, we do not warrant that product descriptions available on the Site are accurate, complete, reliable, current, or error-free. We try to include as much information as we feel necessary for you to make an informed choice. We have the right to periodically alter the content of our website and the prices of our products on the website. We may remove products from our website at any time.

Intellectual Property
All information contained within this Website (www.nlp.ie) is the intellectual property of The Irish Institute of NLP and is protected under copyright law. All technical, business or similar information (including but not limited to, all designs, documents, photographs and other materials relating to the Goods) created by us (and or any applicable licensors) shall be, and shall remain our property (or the property of our licensors, as applicable).

We give no permission in respect of the reproduction or use for any purpose of any brand names, product names, designs or other material shown on this Site in which intellectual property rights subsist. Unless otherwise stated, users may view, print and download the contents for their own personal, non-commercial use only; the contents must not be used for commercial or business purposes or incorporated in any work or in any publication in any form without prior written permission from us or any applicable licensor or copyright owner.

Third Party Links
We are not responsible for the content of any off-site pages or any other websites linked to or from our Website. Our Website may contain links to other internet sites operated by third parties. We may provide such links for your convenience only, and links from this Website to any other website do not imply that we approve of, endorse, or recommend that website. We assume no responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.

Your feedback
If you require any more information on our products or services, please e-mail us or call us at the contact details below.

We hope that you will enjoy your shopping experience with us. However, if you are dissatisfied with a product or service provided by us, please contact us and provide us with the details and/or nature of complaint. We will try to resolve your issue as quickly and easily as possible.

email : info@nlp.ie

Tele 01 4902923